Refund policy
At Kadmè, we want you to love what you order. If something isn't right, here's how returns and refunds work.
Return Window
You may return unworn, unused items in their original packaging within 7 days of delivery.
Conditions for Return
- Items must be unworn, unwashed, and in original condition with tags/packaging intact
- Proof of purchase (order number or receipt) is required
- Items marked as final sale are not eligible for return
How to Initiate a Return
Contact us via email at kadme.official1@gmail.com or WhatsApp at +92 318 6112796 with your order number and reason for return. We'll guide you through the next steps.
Refunds
- Once we receive and inspect your returned item, we'll notify you of approval
- For Cash on Delivery orders, approved refunds are issued via bank transfer or JazzCash/EasyPaisa transfer to your provided account
- For online payments (JazzCash, EasyPaisa, card), refunds are issued to the original payment method
- Please allow 5-7 business days for the refund to reflect after approval
Exchanges
If you need a different size, contact us within 7 days of delivery and we'll arrange an exchange, subject to stock availability.
Return Shipping
Return shipping costs are covered by the customer, unless the return is due to a damaged, defective, or incorrect item on our end.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery with photos of the item, and we'll arrange a replacement or full refund at no cost to you.